To ensure your Upoints are protected and not redeemed or misused by anyone else, please pick a new Black card immediately from any of our participating hotels, restaurants or entertainment partner attractions, and call the U By Emaar call centre on 800-LOYALTY (569 2589) in the UAE or +97145672000 from outside the UAE to merge your new card with your previous account. Your old account will be immediately blocked and your Upoints will be transferred over to your new account. If the lost card is a higher tier card, a replacement card will be delivered to you by mail once reported lost to the call centre.
