An eligible charge or eligible spend is defined as the total spend after deduction of taxes, service charges or any ineligible spend listed below at participating brands after processing the payment.
You can only earn and redeem Upoints as a registered member on eligible spend at participating brands. For redemption, you need to ensure you present your membership number via the mobile app. You cannot earn on government taxes, other taxes and service charges.
Earning of Upoints in fractions will not be available. Only the United Arab Emirates Dirhams (AED) amount before the decimal point of the Eligible Spend value will be eligible for Upoints earning on an item by item basis.
You can earn and redeem Upoints against internal promotions hosted and managed by Emaar Group based on the promotions terms and conditions. However, any third party offers, third party promotions, third party vouchers or credit card hosted promotions are not eligible to earn Upoints. Transactions made a telephone, laundry, conference and banqueting, meetings and incentives are not eligible for Upoints earnings . You can earn only on the first 29 consecutive nights per room only and for a maximum of 9 rooms per stay, if all eligible spend for the rooms are paid on one folio i.e. one transaction. Points will be earned for all ‘Eligible Folio’ charges incurred on the rooms. A minimum of 24 hours is required between checkout and check-in in order for you to earn Upoints, consecutive stays do not apply.
For hotels and restaurants, you cannot earn Upoints on bookings or transactions issued at wholesale rates, including tour operator and destination management rates, online rates provided to any third-party website other than Emaar Brand websites, ‘opaque’ channel bookings where the brand may or may not be known at the time of purchase, group rates, discount rates including airline crew rates, associate rates and Emaar associate family and friend’s rates. However, you can earn Upoints for eligible spend on food and beverage at participating hotels posted to your room. Members can redeem Upoints only for room charges at stays at Rove Hotels. Food and Beverage transactions at Rove Hotels do not qualify for Upoints earning or redemption.Stays at Armani Hotels & Resorts do not qualify for earning and redeeming Upoints However, members can earn Upoints at participating restaurants and in-room dining at Armani Hotel Dubai only. Redemption of Upoints are not available for any incidental charges posted to the room , including and not limited to in-room dining and Food & Beverage. Members can redeem Upoints at participating restaurants at Armani Hotel Dubai only.
For restaurants, you can earn and redeem Upoints as a registered member on eligible spend charged to one bill at participating brands for tables of up to 9 guests. A table of 10 guests or more is considered a group and is eligible for earning and redemptions Upoints, however on full price only i.e not after application of any discounts or promotions. Earning and redeeming Upoints on consecutive bills does not apply. A minimum of 4 hours is required between settling two restaurant bills for you to earn or redeem Upoints. Transactions made on in-room dining are eligible for Upoints earnings and redemptions. However, as for mini bar transactions these are available for redemption only and are not eligible to earn Upoints. You can earn and redeem Upoints against internal promotions hosted and managed by Emaar Hospitality Group. Transactions made on tobacco is not eligible for Upoints earning and redemptions. However, transactions made on shisha are available for redemption only and are not eligible to earn Upoints. Promotion terms and conditions to apply. However, any third party offers, third party promotions, third party vouchers or credit card hosted promotions, associate discounted rates, other promotions and discounted rates are not eligible for Upoints earnings.
For participating Spas, members can earn and redeem on spa. Discounted spa vouchers purchased as a result of an ineligible hotel rate or via a third party are not eligible for earning of Upoints.
For partner entertainment attractions, you cannot earn or redeem on corporate spend, external or third party offers, third party promotions and third party vouchers, group bookings including destination management companies and corporate partners, discounted birthday party packages, Emaar Entertainment Group managed promotions at discounted rates, Emaar staff and associate discounted rates, other promotions and discounted rates. A group of more than 25 or more are not eligible for earnings and redemption. Mobile POS at Dubai Aquarium & Underwater Zoo; Dubai Ice Rink; KidZania®; and Reel Cinemas Kiosk are not available for earning or redemptions. Earning or redeeming Upoints is not possible on an annual membership and its associated benefits at the Dubai Aquarium & Underwater Zoo.
At Dubai Marina Mall and Emaar Community Malls, members can earn points across any store (except services like banks and utility like payment of DEWA bills) for a minimum spend of AED 20 and provided receipts are successfully posted within 14 days of the receipt date.
