This may be because over 60 days have passed since you checked-out or the claim was made for a stay before the launch of U By Emaar on [01/02/2016]. It may also be that the selected room rate did not qualify for Upoints. For further assistance with your claim, please contact the U By Emaar call centre on 800-LOYALTY (569 2589) within the UAE or +971 4 567 2000 from outside the UAE. Alternatively, you can email the team at customerservice@UbyEmaar.com
