How and where I can retrieve my U By Emaar account details?

Your U By Emaar account details will be available online at upon logging in. The membership number or mobile number provided at the time of enrolment will be your username and your first time password will be the one sent to you by SMS/Email. Once you have logged into your account online, you can reset your password and find further details under ‘My Profile’. Alternatively, you can also check your Upoints balance by calling the U By Emaar call centre on 800-LOYALTY (569 2589) within the UAE or +971 4 567 2000 from outside the UAE.