How do I claim for a hotel stay I didn’t earn Upoints on?

In order to avail missing Upoints against past hotel stays, please use the U By Emaar mobile application to submit a claim. Simply visit the Account section on the application and select ‘Claim Missing Points’ and fill in the required fields to make a claim. Once verified, the account will be credited with the claimed points.

For any additional support you can always write to us at customerservice@ubyemaar.com